How to Stop Missing
Comments and DMs
Your audience is trying to reach you across multiple platforms. Stop losing messages in notification chaos. Respond to every comment and DM from one place.
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Why Messages Slip Through the Cracks
Your audience is everywhere. So are the messages you are missing.
If you are managing even two or three social accounts, you have notifications coming from multiple sources: Facebook messages, Instagram DMs, LinkedIn messages, TikTok comments, X replies, and more. Each platform has its own notification system. You have to check each app to see if anyone replied to you. By the time you check Instagram, a customer comment on Facebook has been waiting for an hour. By the time you respond to that, you missed the message on LinkedIn.
Frustrated customers stop trying to reach you. Their comments disappear into the void. Potential collaborations and opportunities are missed because you did not see the message in time. You think you are responsive, but you are actually losing engagement left and right.
And if you have a team responding to comments, the problem gets worse. Someone responds on Instagram, but they do not see the same message already got answered on Facebook. Customers get duplicate responses or frustrated by inconsistent answers.
How to Centralize All Your Messages
The solution is a unified inbox across all platforms.
Connect All Your Social Accounts
Link every social platform where you receive messages. This includes Facebook, Instagram, LinkedIn, TikTok, X, Bluesky, Threads, and more. Give the tool permission to read messages from these platforms.
See All Messages in One Unified Inbox
All comments, DMs, and messages from every platform land in one inbox. New messages appear immediately. You see everything in chronological order. No more checking five apps to find new messages.
Respond Without Switching Apps
Click on a message and respond directly from the inbox. You do not need to open Instagram, Facebook, or any other platform. Your response posts to the correct platform automatically.
Organize and Track Messages
Mark messages as resolved, archive them, or flag them for follow-up. Search for past conversations. Create filters to focus on specific message types. Stay organized and make sure nothing falls through the cracks.
Set Up Automations for Common Messages
Create rules that automatically respond to common questions. If someone asks, "What is your pricing?", send a preset answer. Route certain types of messages to the right team member. Automate repetitive responses so your team can focus on real engagement.
Automate This With Aidelly
Aidelly centralizes your messages and keeps your team in sync.
Universal Inbox for All Platforms
See every comment, DM, and message from Facebook, Instagram, LinkedIn, TikTok, X, YouTube, Bluesky, Threads, and more in one unified inbox. Never switch apps again.
Real-Time Notifications
Get alerted instantly when new messages arrive. No more missing engagement. You see messages as soon as your audience sends them.
One-Click Responses Across All Platforms
Reply to any message without leaving Aidelly. Your response automatically posts to the correct platform and account. Respond faster and more efficiently.
Automated Responses and Workflows
Set up automation rules that respond to common questions, route messages to the right team member, or forward important inquiries to email. Reduce repetitive manual work.
Common Questions
Everything you need to know about managing messages.
Does the unified inbox work for all social platforms?
Aidelly supports Facebook, Instagram, LinkedIn, TikTok, X, YouTube, Bluesky, Threads, Pinterest, Mastodon, and Google Business Profiles. Any platform where you receive messages or comments can be included.
Can I assign messages to different team members?
Yes. You can route messages to specific team members, create rules that assign messages automatically, and track who is handling what. Perfect for team workflows.
Can I schedule responses if I am not available?
Yes. You can create automated responses for specific triggers, or you can schedule manual responses to send at a specific time. Set up vacation auto-replies or time-based responses.
How do I know which messages have been responded to?
Aidelly shows you the status of every conversation. Mark messages as resolved, archive them, or flag them for follow-up. Get a clear view of what needs attention.
Can I search for old messages and conversations?
Yes. Search by keyword, date, sender, or platform. Find any past conversation quickly. Perfect for when a customer brings up something from a month ago.
Never Miss Customer Messages Again
Centralize your messages, respond faster, and never lose engagement to notification chaos.